Return & Refund Policy

When Can You Request a Return?

A return or replacement request may be considered if:

• You received the wrong product.
• Your product arrived damaged.
• The product has a confirmed manufacturing defect.
• The parcel was damaged or tampered with during delivery.
• An item included in your confirmed order is missing.
• Another issue is confirmed to be the responsibility of Elijah Perfumes.

Change of Mind & Fragrance Preference

We do not accept returns or refunds because:

• You do not like the fragrance.
• The fragrance smells different from what you expected.
• You have changed your mind after placing the order.
• You purchased the wrong fragrance by mistake.
• You have already opened or sprayed the product.
• You expected a different fragrance based on personal preference.

Return Eligibility

To be eligible for a return or replacement, the following conditions generally apply:

• The issue must be reported within 24 hours of delivery.
• The product must remain unused and unopened, unless the issue itself can only reasonably be identified after opening the package.
• The original product packaging must be retained.
• The product must include its original seals, box, accessories, and other packaging where applicable.
• A valid order number or proof of purchase must be provided.
• The product must have been purchased directly from the official Elijah Perfumes website or an authorized Elijah Perfumes sales channel.

Damaged Products

If your fragrance arrives damaged, leaking, broken, or otherwise affected during delivery, please contact us within 24 hours of receiving the order.

To help us investigate the issue, please provide your order number, clear photographs of the parcel, clear photographs of the product, photographs of the shipping label, photographs showing the damage, and an unboxing video where available.

Please retain the original packaging and parcel until the claim has been resolved.

Incorrect Product

If you receive a product that is different from the product shown on your order confirmation, contact us within 24 hours of delivery.

Once the issue has been verified, Elijah Perfumes may provide a replacement with the correct product or an alternative resolution approved by our support team.

If the incorrect product was supplied by Elijah Perfumes, we will provide instructions regarding the return of the incorrect item.

Defective Products

If you believe your product has a manufacturing defect, please contact us within 24 hours of delivery.

Our team may request photographs, videos, batch information, packaging details, or other information required to assess the claim.

If the defect is confirmed, Elijah Perfumes may offer a replacement, an exchange, a refund, or another appropriate resolution. The final resolution will depend on the nature of the defect and product availability.

Return Request Process

1. Contact Elijah Perfumes within 24 hours of delivery through email or WhatsApp. Provide your order number, name, registered phone number, description of the issue, and relevant photographs or videos.
2. Our customer support team will review the information provided and may request additional evidence where necessary.
3. If your request is approved, we will provide instructions for returning the product. Please do not send a product back without receiving return approval and instructions from Elijah Perfumes.
4. Once the returned product is received, it may be inspected to verify the reported issue.
5. If the claim is approved after inspection, we will proceed with the applicable replacement, exchange, or refund.

Return Shipping Charges

If the return is required because Elijah Perfumes sent an incorrect product or the product is confirmed to have a manufacturing or delivery-related defect, Elijah Perfumes will determine the appropriate return-shipping arrangement.

If a return is approved for another exceptional reason, any applicable shipping costs will be communicated to the customer before the return is arranged.

Refund Policy

Refunds are generally considered where:

• The wrong product was delivered and a replacement is not available.
• A product is confirmed to have a manufacturing defect and cannot reasonably be replaced.
• The product was damaged in transit and a suitable replacement cannot be provided.
• Elijah Perfumes approves a refund under exceptional circumstances.

Refunds are not normally available for change of mind, fragrance preference, or opened/used perfumes.

Refund Processing Time

Once a refund has been approved, Elijah Perfumes will initiate the refund using the applicable payment method or refund arrangement.

Approved refunds may take up to 15 business days to process, depending on the payment method and relevant financial institution.

The time required for the funds to appear in the customer's account may vary depending on the bank, payment provider, or other financial institution involved.

For Cash on Delivery orders, the refund method will be communicated to the customer by our support team.

Exchanges

Where an eligible product is approved for exchange, we may replace it with the correct product originally ordered or another suitable product, where agreed with the customer and approved by Elijah Perfumes.

Exchanges are subject to product availability. If the requested replacement has a different price, any applicable price difference will be communicated before the exchange is processed.

Products That Cannot Be Returned

For hygiene and product-safety reasons, we generally do not accept returns for:

• Opened perfumes.
• Used or sprayed perfumes.
• Products that have been tampered with.
• Products with removed or damaged seals caused by the customer.
• Products damaged after delivery due to customer handling.
• Products returned without prior approval.
• Products purchased from unauthorized sellers.
• Products returned after the applicable return period.

Return Inspection

All approved returned products may be inspected before a replacement or refund is finalized.

A return may be rejected if inspection determines that:

• The product was used or sprayed.
• The product was intentionally damaged.
• The product was tampered with.
• The reported issue cannot be verified.
• The product does not match the item originally supplied.
• The damage occurred after delivery due to improper handling.
• The return does not meet the conditions of this policy.

Orders Purchased From Other Sellers

If you purchased an Elijah Perfumes product from an unauthorized retailer, marketplace seller, reseller, or other third party, the return and refund policy of that seller will generally apply.

Please contact the seller from whom you purchased the product.

Elijah Perfumes may assist with product-related concerns where appropriate, but we cannot guarantee refunds or returns for purchases not made through our authorized sales channels.

Refused or Returned Shipments

If a customer refuses to accept a shipment without an approved reason, or the parcel is returned to Elijah Perfumes because the customer was unavailable or unreachable, the order may be treated as a failed delivery.

Any re-delivery may be subject to additional shipping charges. For Cash on Delivery orders, repeated refused or failed deliveries may result in restrictions on future COD orders.

Fraudulent or Abusive Return Requests

Elijah Perfumes reserves the right to investigate return and refund requests that appear fraudulent, abusive, repetitive, or inconsistent with the customer's order history.

Where reasonably necessary, we may refuse a request or restrict certain payment or delivery options. Nothing in this section limits any rights available to customers under applicable law.

Policy Changes

Elijah Perfumes may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements. The latest version will always be published on this page with the updated “Last Updated” date.

Contact Us

If you have any questions regarding our return, exchange, or refund process, please contact our support team.