Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to information collected through:

• The official Elijah Perfumes website.
• Online orders placed through our website.
• Customer support communications.
• WhatsApp, email, SMS, or other communication channels used by Elijah Perfumes.
• Marketing campaigns and promotional communications.
• Other interactions you have directly with Elijah Perfumes.

For the purposes of this Privacy Policy, “Elijah Perfumes,” “we,” “us,” and “our” refer to Elijah Perfumes.

2. Information We Collect

We only collect information that is reasonably necessary to provide our products and services, process orders, communicate with customers, and improve your shopping experience.

2.1 Information You Provide

• Full name.
• Mobile or telephone number.
• Email address.
• Billing address.
• Shipping or delivery address.
• City and postal information.
• Order details and purchase history.
• Payment-related information required to process your order.
• Customer support messages and inquiries.
• Information voluntarily provided when submitting a complaint, return, exchange, or refund request.

We may also collect additional information where it is necessary to verify, process, or fulfill a particular request.

3. Payment Information

Depending on the payment method selected, payments may be processed through third-party payment providers.

Elijah Perfumes does not intentionally store complete payment card details such as your full card number, CVV, or card security code on its own systems unless specifically required and lawfully permitted.

Payment information may be processed directly by the relevant payment service provider according to its own privacy and security policies.

For Cash on Delivery orders, we may collect the information necessary to confirm and deliver your order.

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages visited.
• Time spent on pages.
• Website interactions.
• Referring website or source.
• General website usage information.

This information helps us understand how visitors use our website, identify technical problems, improve website performance, and provide a better shopping experience.

5. Cookies and Similar Technologies

Elijah Perfumes may use cookies and similar technologies to improve website functionality, understand visitor behavior, remember preferences, and support marketing activities.

• Keep the website functioning correctly.
• Remember shopping cart information.
• Understand how customers use our website.
• Improve website performance.
• Measure advertising and marketing campaigns.
• Provide more relevant advertisements where applicable.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.

6. How We Use Your Information

• Process and fulfill your orders.
• Confirm orders and delivery details.
• Arrange courier and delivery services.
• Contact you regarding your order.
• Provide customer support.
• Process returns, exchanges, and refunds.
• Respond to questions, complaints, or requests.
• Verify information when necessary to prevent fraudulent orders.
• Improve our products, website, services, and customer experience.
• Analyze website usage and customer trends.
• Send promotional offers, product updates, and marketing communications where permitted.
• Maintain the security and integrity of our website.
• Comply with applicable legal, regulatory, or governmental requirements.
• Protect the rights, property, and legitimate interests of Elijah Perfumes and its customers.

7. Marketing Communications

If you provide your contact information or otherwise consent to receive marketing communications, Elijah Perfumes may contact you through email, SMS, WhatsApp, telephone, or other digital communication channels.

Marketing communications may include new product announcements, special offers, discounts, seasonal campaigns, product recommendations, and promotional events.

You may request to stop receiving marketing communications at any time by contacting us or using the available unsubscribe option where provided.

Please note that you may still receive essential transactional communications relating to your orders, deliveries, payments, returns, or customer-service requests.

8. Sharing Your Information

Elijah Perfumes does not sell or rent your personal information to third parties for their independent marketing purposes.

We may share limited information with trusted third parties when necessary to operate our business and provide our services.

Courier and Delivery Partners

We may provide your name, phone number, address, and relevant order information to courier companies so that your order can be delivered.

Payment Service Providers

Payment-related information may be shared with payment processors where necessary to complete your transaction.

Technology and Service Providers

We may use third-party providers for website hosting, website analytics, email services, SMS and WhatsApp communication, customer support, marketing and advertising, website security, and technical maintenance.

These providers may process information on our behalf to provide their contracted services.

Legal or Government Authorities

We may disclose information where required or permitted by applicable law, legal proceedings, court orders, regulatory requirements, or legitimate governmental requests.

We may also disclose information where reasonably necessary to protect our legal rights, customers, website, or business from fraud, abuse, or security threats.

9. Data Security

Elijah Perfumes takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, online transaction, or electronic transmission can be guaranteed to be completely secure.

While we take reasonable precautions to protect your information, you acknowledge that information transmitted over the internet may carry inherent security risks.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and maintaining order records.
• Providing customer support.
• Managing returns, refunds, and disputes.
• Maintaining appropriate business and financial records.
• Preventing fraud and misuse.
• Meeting applicable legal, accounting, regulatory, or business requirements.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal and operational requirements.

11. Your Privacy Choices and Rights

Depending on applicable law and the circumstances of your request, you may contact us to:

• Ask what personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where appropriate.
• Ask us to stop or limit certain marketing communications.
• Withdraw consent where processing is based on consent.
• Raise concerns about how your information is being handled.

Some information may need to be retained where required for legal, accounting, fraud-prevention, dispute-resolution, or other legitimate purposes.

To make a privacy-related request, please contact our support team using the details provided below.

12. Children's Privacy

Elijah Perfumes does not knowingly collect personal information from children for the purpose of creating independent customer accounts or marketing directly to children.

Our products and website are intended to be used by individuals who are legally capable of entering into transactions.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

13. Third-Party Websites and Services

Our website may contain links, integrations, payment options, social media features, or other services operated by third parties.

Once you leave the Elijah Perfumes website or interact directly with a third-party service, that third party's own privacy policy may apply.

Elijah Perfumes is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

14. Fraud and Security Monitoring

To protect our customers and business, we may use reasonable measures to detect and prevent:

• Fraudulent orders.
• Payment abuse.
• Fake or repeated orders.
• Unauthorized account activity.
• Website abuse.
• Other activities that may compromise our customers or business.

Where reasonably necessary, information may be reviewed or shared with relevant service providers or authorities for fraud prevention, investigation, or legal compliance.

15. Changes to This Privacy Policy

Elijah Perfumes may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable legal requirements.

When changes are made, the updated version will be published on this page with a revised “Last Updated” date.

We encourage customers to review this page periodically to remain informed about how their information is handled.

16. Applicable Law

This Privacy Policy is intended for customers using Elijah Perfumes' services in Pakistan and shall be interpreted in accordance with applicable laws and legal requirements of Pakistan.

Nothing in this Privacy Policy limits any rights that cannot lawfully be excluded or restricted under applicable consumer protection, privacy, electronic transactions, or other applicable legislation.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Elijah Perfumes handles your personal information, please contact us.