Shipping Policy

Elijah Perfumes currently offers delivery across Pakistan through trusted courier and logistics partners.

• Karachi
• Lahore
• Islamabad
• Rawalpindi
• Faisalabad
• Multan
• Peshawar
• Hyderabad
• Other major cities
• Smaller cities and serviceable remote areas

Delivery availability may vary depending on the courier service and destination.

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may take longer during public holidays, Eid and other peak shopping periods, adverse weather conditions, road closures, transportation disruptions, courier service interruptions, high-volume shopping periods, or other unexpected operational circumstances.

Orders placed before 3:00 PM Pakistan Standard Time (PKT) on working days are generally processed on the same working day.

Orders placed:

• After 3:00 PM
• On weekends
• On public holidays

Such orders will generally be processed on the next working day.

Order processing time and courier delivery time are separate. The estimated delivery timeframe begins after the order has been processed and dispatched.

After placing an order, Elijah Perfumes may contact you through phone, WhatsApp, SMS, or email to confirm your order and delivery details.

For Cash on Delivery orders, we may require confirmation before dispatch.

Orders that cannot be verified or confirmed may be delayed, cancelled, or held until the customer provides the required information.

Elijah Perfumes reserves the right to request advance payment or additional verification for orders where necessary to prevent fraud, repeated failed deliveries, or other order-related risks.

Once your order has been dispatched, we may provide a tracking number through SMS, WhatsApp, or email, where applicable.

Customers can use the provided tracking information to follow the progress of their shipment.

Tracking information may take some time to become active after the parcel has been handed over to the courier.

Our courier partner will generally make up to two delivery attempts if the recipient is unavailable.

• The customer is unavailable.
• The customer does not answer the courier's calls.
• The provided phone number is incorrect.
• The delivery address is incomplete or incorrect.
• The location is inaccessible.
• The customer refuses to receive the parcel.

If the courier is unable to complete delivery after the available attempts, the parcel may be returned to Elijah Perfumes. A re-delivery may be subject to an additional shipping charge.

Customers are responsible for providing accurate delivery information at checkout.

• Full name
• Complete delivery address
• City
• Active mobile number
• Relevant delivery instructions

Elijah Perfumes will not be responsible for delays, failed deliveries, or additional delivery charges caused by incorrect, incomplete, or outdated information provided by the customer.

If you realize that your delivery information is incorrect, contact us as soon as possible. We will try to update the information before dispatch, but changes cannot be guaranteed once the order has been handed over to the courier.

Although we work with reliable courier partners, delivery delays may occasionally occur due to circumstances outside our reasonable control.

• Severe weather
• Natural disasters
• Road closures
• Public holidays
• Political or civil disruptions
• Courier operational issues
• High-volume shopping periods
• Incorrect customer information
• Other unforeseen circumstances

If your order appears to be significantly delayed, please contact our support team with your order number so we can assist you.

We carefully inspect and package orders before dispatch.

For faster investigation, please provide:

• Your order number
• Clear photographs of the parcel
• Clear photographs of the product
• Photographs showing visible damage
• An unboxing video, where available

Please retain the original packaging and parcel until your claim has been reviewed.

If the parcel appears visibly damaged or tampered with at the time of delivery, customers are encouraged to notify the courier representative immediately and, where possible, refuse acceptance of the damaged parcel.

If you accept the parcel, please document its condition with photographs or video and contact Elijah Perfumes as soon as possible.

If a shipment is confirmed as lost by the courier, Elijah Perfumes will coordinate with the courier partner to investigate the shipment.

Depending on the outcome of the investigation, we may arrange a replacement shipment or another appropriate resolution.

Any resolution will be subject to the circumstances of the shipment and the applicable terms of our Return & Refund Policy.

If you need to change your delivery information or cancel an order, contact us as soon as possible.

We will attempt to accommodate your request if the order has not yet been dispatched.

Once an order has been handed over to the courier, cancellation or address changes may no longer be possible.

At present, Elijah Perfumes delivers exclusively within Pakistan.

We do not currently offer standard international shipping.

Customers interested in international delivery may contact our support team to check whether a special shipping arrangement is available.

Some remote locations may have limited courier coverage.

Where standard courier delivery is unavailable, Elijah Perfumes may contact the customer to discuss an alternative delivery arrangement.

Additional charges may apply where a special delivery arrangement is required.

Elijah Perfumes may update this Shipping Policy from time to time to reflect changes in our delivery partners, services, charges, operational procedures, or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

For questions regarding your order, delivery, tracking, or shipping, please contact our support team.